Privacy Policy

1. Introduction

HomeiCloud ("we," "our," or "us") operates the HomeiCloud platform, a business-to-business marketplace that connects suppliers and retailers with sourcing, payments, and logistics. We are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and related services. By using the platform, you agree to the practices described in this policy.

2. Information We Collect

Information you provide to us:

• Account details such as your name, email address, phone number, and company information
• Business verification documents used to onboard suppliers and retailers
• Transaction records and order history
• Communications, support requests, and feedback
• Preferences and settings you configure on the platform

Information collected automatically:

• Device data, including IP address, browser type, and operating system
• Usage metrics such as pages viewed, time spent, and navigation paths
• Approximate geographic location based on your IP address
• Server logs and access times

3. How We Use Your Information

We use your information to:

• Operate, maintain, and improve the platform
• Create and manage your account
• Process orders, payments, and fulfillment
• Provide customer support and respond to your requests
• Send transactional messages and, where permitted, marketing communications
• Analyze usage to improve features and performance
• Protect the security and integrity of the platform
• Comply with legal and regulatory obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers who help us operate the platform, such as payment processors, email delivery, hosting, and analytics providers
• Business partners involved in fulfilling your orders, such as warehouses and logistics carriers
• Authorities or third parties when required by law, regulation, legal process, or to protect our rights and users

Information may also be transferred as part of a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including encryption of data in transit and at rest. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain user sessions and authentication
• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and features

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the platform.

7. Third-Party Services

We rely on trusted third-party services to operate the platform, including payment processing, email delivery, analytics, and customer support tools. These providers process information on our behalf and are subject to their own privacy policies.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and maintain business records. When information is no longer needed, we securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and receive a copy of your personal information
• Update or correct your account information
• Request deletion of your account and personal data
• Opt out of marketing communications

California residents (CCPA): You may request to know what personal information we collect, opt out of the sale of personal information (we do not sell it), and request deletion of your information.

European residents (GDPR): You may exercise your rights to access, rectification, erasure, restriction of processing, data portability, objection to processing, and withdrawal of consent.

To exercise any of these rights, please contact us.

10. Children's Privacy

Our platform is designed for business-to-business transactions and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page, posting a notice on the platform, or sending you an email. Your continued use of the platform after changes take effect indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please email us at support@homeicloud.com or contact us.